Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your help requests will be attended to in no more than 60 minutes after the trouble ticket or e–mail has been received. If your case requires additional assistance from a server admin, we’ll forward the trouble ticket or the email to the person in charge, right away then leave a comment to notify you that more time will be required for reaching the best solution. And if you take advantage of the Managed Servers package, all of the server administration tasks included there will be carried out whenever you desire.

  • Top quality support service

  • A Premium–Quality Technical Support Service

  • If you need any assistance using our Web Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, don’t hesitate to reach our customer support team anytime through the ticketing system. Moreover, in case you require assistance managing your dedicated web hosting server, you can make use of our Managed Servers package, that includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, backup hard disk drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every dedicated web hosting plan is equipped with our free–of–cost Web Control Panel, which sports a fully detailed knowledgebase plus a collection of step–by–step video tutorials. Whenever you require assistance with the Web Control Panel, just hit the Help or Videos buttons situated in the top right corner.