Despite the fact that this is not the most importantfactor in order to distinguish a reliable website hosting provider from a bad one and a reseller from an actual supplier, the option to call and consult with a live person is a sign that you are not using the services of a one-person service provider and that you can reach someone if you're in need of assistance. The telephone support for website hosting services may range from basic to dedicated, so the problems that can be resolved through a call differ depending on the service provider. Generally, these issues are simpler and include billing or first level tech issues since more complex issues generally need a support ticket where both you and the administrators can track what is going on with a given issue. Nonetheless, the option to call your service provider can save you considerable time and efforts for the numerous tiny problems that will eventually show up at the time you manage your website hosting account.
Phone Support in Website Hosting
If you choose to obtain one of our website hosting, you can speak with our customer support crew over the telephone for 14 hours a day. We can help you choose the best package for your web sites since we think that it is better to discuss this kind of issues with a live person. In case you already have an account, we will help you with all sales/billing questions and / or general matters, even with some tech problems which don't need a long time or escalation to an administrator because it will be better to open a support ticket for time-consuming matters so as to have all the communication in a single place. We have phone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
If you need more info regarding the Linux semi-dedicated servers that we supply, you're able to call some of the three support lines we have worldwide - in the United States of America, the United Kingdom and Australia. In this way, you're able to check ahead of time whether our services will be suitable for your web sites. If you're already our customer and you own a semi-dedicated account, you are able to get in touch with us on the phone for 14 hours daily about any type of billing or basic issues. For strictly tech matters you'll need to use our ticketing system and get in touch with our tech support since someissues just need longer time to be solved, but we will help you on the phone with a lot of minor technical issues as well, saving you time and efforts.