If you ever have any questions about your hosting package or you experience a problem with your sites, you will have to contact the web hosting provider’s technical support team. It may not matter how swiftly they will answer when you have a query of a general nature, but an issue such as a mishandled app update, for instance, may result in your website becoming broken or inaccessible on the web. And the longer you have to wait for the support team to lend a hand, the longer the website will be offline. If you offer goods or services online, any outage will influence your site in a bad way and you may lose current or potential visitors. Many hosting providers, primarily resellers, reply to emails and support tickets within 24 hours, but in the digital age that is far too long, as clients will rarely revisit a website that’s not functioning correctly over a lengthy period of time.
One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can forget about waiting for hours on end, or even all day, to receive an answer to a trouble ticket or an e-mail. No matter when you contact us, we’ll respond to you within less than one hour with any technical and sales enquiries you might have. In reality, our actual reply time almost never exceeds 20 to 30 minutes. Since we’re available to you 24 hours a day, 7 days a week, you’ll always obtain assistance in a well-timed fashion and we know precisely how vital that is in the electronic world. Shortly after you contact us, we will respond to your enquiries. In case you run into any technical difficulty, we’ll tackle it for you, or we’ll supply you with all the required information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
As we realize precisely how vital it is to get quick assistance, we guarantee that you’ll never need to wait around for more than an hour to receive a response to any support ticket that you submit through your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom have to wait around for more than twenty to thirty minutes and this applies to any question regardless of its nature – technical, billing or general. Besides, our technical and customer support team is on duty 24/7, which implies that even if you post a ticket during public holidays, you’ll invariably receive a fast response, which will include the answer to an inquiry, the solution to an obstacle or the details necessary to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever need to spend a whole day waiting around for a response like you would with lots of other providers.