A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's an efficient method to get some information about the website hosting services or get some issue resolved as you are speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower possibility of mistakes when you exchange data like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something else entirely while the representative investigates the issue involved. Also, you'll be able to become a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone charges that you'll need to pay if you're calling to a different country.
Live Chat Support in Website Hosting
Along with the phone and ticket support, we supply live chat support too. You are able to get in touch with us every single day, which includes holidays and weekends, and we will give you more info about the website hosting that we supply if you are not among our customers yet, or about basic and billing questions when you already have an account. Though for entirely tech issues you'll need to open a ticket to the technical support, as such issues need extra time to be resolved, you can still contact us through the live chat for some technical information. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable time. Even if our phone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we offer with all our Linux semi-dedicated servers, you'll be able to get the replies for any questions you may have or get numerous issues taken care of quickly. Our chat service is online every day, therefore you'll be able to speak to a representative even on weekends and holidays. In the event that you are not sure which plan is better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. In case you're an existing customer, you will be able to find more information about billing issues, account settings as well as a variety of common technical problems you may have, for instance in case you can't set up an email account in a client on your PC. The live chat will save you lots of time no matter where you are or when you contact us.