There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. It’s the easiest medium of correspondence for a number of reasons. If no customer support staff representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste extensive pieces of information without the need to worry about typographical mistakes, and if a specific problem requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in the very same location, so each party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which means that if you need to supply information or to adhere to guidelines, you will need to use no less than two different admin dashboards and this number could increase in case you want to administer a number of domain names. Plus, lots of hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a response.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with numerous other web hosting companies, the trouble ticket system that we use with our website hosting is part of the Hepsia Control Panel, which is included with all accounts. You won’t have to memorize different sign-in credentials, since you will be able to manage your tickets and the hosting account itself from a single place. So, if you’ve got a question or bump into a challenge, you can contact our tech support staff members straight away. Our system offers an intelligent search mechanism. This means that even if you have opened heaps of tickets through the years, you will be able to find the one that you need without any hassle. In addition, you can see knowledge base suggestions for solving commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated servers, so you won’t require a separate support platform to touch base with our customer care team – you can do this on the spot in the event that you come across a challenge. Posting a new ticket requires several clicks of the mouse and finding an older one is equally simple. Using our intelligent search functionality, you can quickly track down any ticket that you have posted in the past. You can post a ticket whenever you need as our help desk support staff representatives are available 24 hours a day, 7 days a week, 365 days a year and reply in no more than one hour, although it seldom takes this much to receive an answer. With the Hepsia Control Panel, you will have everything in a single location and you can forget about having to log in and out of 2 or more platforms to fix a simple problem.