The accessibility to the customer and tech support that a website hosting company offers will tell you a lot for the services they offer as well. In the event that you can use just email messages or tickets, you have most likely found some reseller not the hosting supplier. When this is the case, you will probably have to wait for a few days so as to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get in touch with the real website hosting company for extra assistance. If the supplier provides you with different options for communication with short response time that are available at any moment, they are almost certainly the top provider, not a reseller. Which means that you'll receive prompt assistance and top-notch support because they will have direct access to the servers where your account is. Whatever the trouble - technical or sales, it is always better to be able to contact your web hosting company directly by using your favourite way of communication.
24/7 Customer Support in Website Hosting
All our website hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting solutions well before you make an order or you're a current client and you have a question or a difficulty, you will be able to contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any issues that need extra time to analyze and take care of. In contrast to a number of other website hosting suppliers, our trouble tickets have a warranted max reply time of only 1 hour, so regardless of what the problem is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you obtain a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and general questions. Our representatives will assist you to select the perfect package or offer you info about our servers, so as to check if the system requirements for your web sites are met. If you are an existing customer, you also have the option to get in touch with us through email or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We guarantee that any time you employ these two ways of communication, you will get a reply within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the website hosting services of other companies, even large ones, you are able to compare the reply time considering that it often takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Using our VPS servers, you'll never have to wait for more than one hour to get help for any kind of situation that you could experience with the server or the software that comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open via your billing Control Panel or email messages that you send to our tech support team. Furthermore, we have local phone numbers in several countries around the globe as well as a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so no matter what your question or problem is, there is always somebody to assist you right away. In the event that you need assistance with third-party software, which you cannot deploy or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive prompt support in general, let alone if you manage a whole server, that's why every single dedicated server that we provide features 24/7 support with 1-hour answer time guarantee whatever the problem. The service is totally free for all the difficulties with the server or the software that was installed by our admins through the setup, which means that you're able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you can send an e-mail, and the actual reply time for either of these rarely surpasses 30 minutes as we have administrators available 24x7x365. If you need general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you can use our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you can add to your server package from your billing Control Panel.