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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up menu will appear. It offers comprehensive info about all the actions that you can carry out on the given page. Each popup shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast assortment of educational video clips clarifying how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you are looking for, have a gaze at our comprehensive FAQ database, which includes questions asked by real individuals and offers practical solutions. We constantly "revamp" our FAQ section with new Q&A's in order to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can get in touch with our great team of customer service technicians available 24x7x365 and eager to assist you with any problem. Each trouble ticket you submit will be responded to within 1 hour (the average ticket response time being about twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 317853

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com