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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will appear. It comprises detailed information about all the operations that you can perform on the page in question. Each pop-up menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich selection of instructional videos clarifying how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our extensive Frequently Asked Questions database, which covers questions asked by real users and offers real solutions. We regulary update our FAQ database with new questions & answers in order to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can contact our fantastic team of client support engineers available 24x7 and ready to help you with any problem. Each trouble ticket you send will be answered within sixty minutes (the average response time is just twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com